Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQs)
1. Where do you ship from?
Most orders are shipped from our warehouse in China, unless otherwise specified.
2. How long will my order take to arrive?
Delivery typically takes 7–20 business days, depending on your location and customs processing.
3. Do you offer expedited shipping?
Currently, we only offer standard international shipping. Expedited options may be added in the future.
4. Will I be charged customs or import fees?
You may be responsible for customs fees, import duties, or taxes in your country. TreasurePulse is not responsible for these charges.
5. Can I track my order?
Yes! Once your order ships, we will send you a tracking number via email.
6. What happens if an item is out of stock after I order?
If an item is out of stock, we may cancel your order without prior notice and issue a full refund.
7. Do you ship worldwide?
Yes, we ship to most countries globally. Some remote locations may have limited service.
8. How do I return an item?
Please refer to our Returns Policy page for detailed instructions on returns and refunds.
9. What is your refund policy?
Refunds are issued for eligible returns after the item is received and inspected. See the Returns Policy for more information.
10. Can I change or cancel my order after placing it?
Orders are processed quickly. Please contact us immediately at support@treasurepulse.co to request changes or cancellations.
11. Are your metal detectors suitable for beginners?
Yes! We offer a range of detectors for all skill levels, including beginner-friendly models.
12. Do you provide warranties on your products?
Warranty details vary by product. Please check individual product pages or contact support for specifics.
13. Is your camping gear waterproof and durable?
We select products designed for outdoor use, many with waterproof or weather-resistant features. Check product descriptions for details.
14. What payment methods do you accept?
We accept major credit cards, PayPal, and other payment options available through Shopify checkout.
15. Can I order products in bulk or for resale?
For bulk or wholesale inquiries, please contact us at support@treasurepulse.co.
16. How do I contact customer support?
Email us anytime at support@treasurepulse.co. We respond within 24–48 business hours.
17. Do you offer product manuals or guides?
Many products include manuals or digital guides. If you need assistance, contact support.
18. Are your products authentic and high quality?
Yes. We carefully source and test our gear to ensure durability and reliability for real-world use.
19. Can I get help choosing the right product?
Absolutely! Reach out to our support team for product recommendations tailored to your needs.
20. What should I do if my package is lost or damaged?
Contact us immediately at support@treasurepulse.co with your order details, and we will assist you.
